Frequently Asked Questions
Find answers to common questions about LUBIE products, shipping, returns, and more.
LUBIE currently ships Australia-wide. International shipping regions are being finalised — check back soon for updates.
Orders are typically dispatched within 1–2 business days. You will receive tracking details via email once your order has been fulfilled.
Yes. We accept returns in accordance with our returns policy. Please visit the Returns & Refunds page for full details on eligibility, timeframes, and how to initiate a return.
Warranty coverage varies by product. Specific warranty information is included with each product listing. For general warranty enquiries, please contact us.
Once your order has been dispatched, you will receive an email with a tracking number and link. You can use this to monitor your delivery in real time.
We accept all major credit and debit cards through our secure checkout. Additional payment options may be available at checkout.
You can reach us via the Contact page on our website, or email us directly. We aim to respond to all enquiries within one business day.